JA promises live-answer customer service around-the-clock, 365 days a year. Our highly trained customer service professionals are available to answer your questions and provide freight shipping solutions whenever the need arises.
Client Discovery is the critical first step to a successful shipping partnership. During discovery, we deliver:
Once we've prepared a proposal, we work with you to guide the adoption and implementation of our partnership.
During Client Validation, we deliver:
Once we've validated our business partnership, we work with you to confirm that our operations processes are in sync.
During Operations Validation, we deliver:
Following account set up, we confirm all methods of communication, Email, EDI, XML, ACH. We will give you a web logon and the needed training to initiate a flawless start up.
As part of our Client Connections program, we provide:
Your first interaction with JA Frate is only the beginning of our partnership. Once you're on board and fully trained, JA provides a framework for continually improving and refining your shipping experience.
As part of our dedicated Client Support practice, we deliver: