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Customer Service You Can Count On!

JA promises live-answer customer service around-the-clock, 365 days a year. Our highly trained customer service professionals are available to answer your questions and provide freight shipping solutions whenever the need arises.

Customer Service Whenever You Need It

I just wanted to thank you again for placing Jason as our driver. He is always happy and willing to help in any situation. We at Miller Formless have always believed service starts with the people big and small within an organization. Having people like Jason provide service with a smile shows the dedication and ability of JA frate to offer a high grade of service using top notch employees. Also I saw he was rewarded for being excellent at his job and he deserves it. Now his equipment fits the man operating it.

Jayson Slama
Miller Formless

Our Proven Integration Process

Client Discovery

Create a Freight Shipping Plan & Budget

Client Discovery is the critical first step to a successful shipping partnership. During discovery, we deliver:

  • Supply Chain Challenges Assessment
  • Capabilities & Needs Matrix
  • Solution Implementation Plan
  • Detailed Pricing Options

Client Validation

Setting You Up For Success

Once we've prepared a proposal, we work with you to guide the adoption and implementation of our partnership.

During Client Validation, we deliver:

  • Client Specific Flow Chart illustrating the scope of work
  • Feedback and Client Approval
  • Business and Process Audit

Operations Validation

Aligning Our Capabilities With Your Needs

Once we've validated our business partnership, we work with you to confirm that our operations processes are in sync.

During Operations Validation, we deliver:

  • 5 Step Operations Onboarding Process
  • 5 Step Quality Process Implementation
  • Feedback and Client Approval

Client Connections

Providing Tools for Continued Success

Following account set up, we confirm all methods of communication, Email, EDI, XML, ACH.  We will give you a web log in and the needed training to initiate a flawless start up.

As part of our Client Connections program, we provide:

  • EDI Connectivity
  • Web Training
  • Web Registration

Client Support

Your Partner for Continuous Improvement

Your first interaction with JA Frate is only the beginning of our partnership. Once you're on board and fully trained, JA provides a framework for continually improving and refining your shipping experience.

As part of our dedicated Client Support practice, we deliver:

  • Implement Continuous Improvement Process
  • Confirmation of Route to Success

Customer Service You Can Count On!

Learn how our customer support professionals can provide you the highest quality customer service in the industry.

We go above and beyond to exceed your expectations--every time.