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Our weekly quality improvement team meeting

Quality you can depend on!

Our Quality Improvement Team includes a team member from each JA company. In the transportation and warehousing industry there can be “bumps in the road” –weather, accidents, problems with loads or other delays. When an issue occurs, JA immediately contacts the customer. Then the issue is documented, an employee team from the involved areas meet with the Quality Improvement Team and together they work through the five steps of our continuous quality improvement process:

  1. Problem definition
  2. Quick fix
  3. Root cause
  4. Corrective action
  5. Evaluation
An example of a transportation company analyzing processes for improvement

Our customer focused initiatives, process improvements, documented procedures, and, above all, our teamwork allow us to resolve any issues quickly and decisively. To maintain the accuracy and integrity of our work processes, we conduct weekly reviews of all issues and corrective actions.

Our 5 Step Quality Process is a part of our culture, core values, and JA employee orientation. Every JA employee understands our commitment to providing on time delivery, accurate bills, and customer satisfaction.

Our Proven Integration Process



Client Discovery

Create a Freight Shipping Plan & Budget

Client Discovery is the critical first step to a successful shipping partnership. During discovery, we deliver:

  • Supply Chain Challenges Assessment
  • Capabilities & Needs Matrix
  • Solution Implementation Plan
  • Detailed Pricing Options

Client Validation

Setting You Up For Success

Once we've prepared a proposal, we work with you to guide the adoption and implementation of our partnership.

During Client Validation, we deliver:

  • Client Specific Flow Chart illustrating the scope of work
  • Feedback and Client Approval
  • Business and Process Audit

Operations Validation

Aligning Our Capabilities With Your Needs

Once we've validated our business partnership, we work with you to confirm that our operations processes are in sync.

During Operations Validation, we deliver:

  • 5 Step Operations Onboarding Process
  • 5 Step Quality Process Implementation
  • Feedback and Client Approval

Client Connections

Providing Tools for Continued Success

Following account set up, we confirm all methods of communication, Email, EDI, XML, ACH.  We will give you a web log in and the needed training to initiate a flawless start up.

As part of our Client Connections program, we provide:

  • EDI Connectivity
  • Web Training
  • Web Registration

Client Support

Your Partner for Continuous Improvement

Your first interaction with JA Frate is only the beginning of our partnership. Once you're on board and fully trained, JA provides a framework for continually improving and refining your shipping experience.

As part of our dedicated Client Support practice, we deliver:

  • Implement Continuous Improvement Process
  • Confirmation of Route to Success


Want freight shipping quotes? Need more information about our freight forwarding or our warehousing services? Interested in a career with JA?