JA offers the most dependable freight shipping and distribution solutions.
JA Frate embraces four core values that guide our growth and success.
Customer Service isn’t a department, it’s an attitude.
Tim Gieseke, our JA Nationwide Logistics Coordinator was in the middle of giving blood one Saturday morning when our customer Chemtool called needing drums shipped out that day. Tim came into the office, found a carrier to pick up that day and deliver their product direct to Maine. Mission accomplished, happy customer!
Do what is right, not what is easy.
Doug asked us to take a pay cut after the 9/11 tragedy and the loss of two big customers in 2001. We all stood behind him during this rough time agreeing to take the 10% cut for the good of the company. Thankfully within a few months the company was getting back on track but it took a few years to start growing again. I hadn’t thought about it for years until he presented me and everyone still with JA a check reimbursing us for the missed income from five years prior at the annual Christmas party.
“Integrity starts with small details and daily actions but sometimes can best be summed up by how a man handles the tough times.” Joe Rhamey, Driver at JA Frate
If you want to go fast go alone, if you want to go far go together.
Driver 85 John Baumstark was making a delivery to one of our customers on a warm summer day when he discovered that they had a policy of no shorts allowed. Rather than call dispatch, tell them he was unable to make the deliver, then have to send another driver out, John took it upon himself to solve the problem. He drove to the nearest gas station and offered the clerk $10 to borrow a pair of uniform pants. John then made the delivery and promptly returned the pants!
The best is yet to come.
Many years ago, the team would rotate who worked Friday night. On one particular Friday night, driver 6 Jeff Jennings received a call from Flying Tigers at around 10:00pm. They had a hot shipment that needed to be picked up and driven directly to the ports in Charleston, South Carolina.
Jeff had the shipment picked up by midnight that evening and with the help of his co-driver they were able to get the shipment delivered on time and were escorted to drive the mine sweeping generator they were carrying directly onto the ship.
It is this kind of can-do optimism that our employees display every day that continues to drive our success today!